TechOps Links

 ITIL Foundations

ITIL Foundation V4

ServiceNow Basics ITSM Tools

Incident Management,Problem Management

Incident States

Creating/Updating incidents

https://docs.servicenow.com/bundle/london-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html

Cloud Basics

What is cloud Computing

Benefits of cloud computing

Cloud Service Providers

Cloud Service Models

Deployment Models

https://www.javatpoint.com/cloud-computing-tutorial

https://www.javatpoint.com/types-of-cloud

https://www.javatpoint.com/cloud-service-models

Cyber Security Basics

Introduction to cyber security

User authentication methods

Common types of cyber attacks

Work from home - Best practices

https://www.javatpoint.com/cyber-security-introduction

https://www.cisco.com/c/en_in/products/security/common-cyberattacks.html#~types-of-cyber-attacks

https://www.globalsign.com/en/blog/what-is-a-man-in-the-middle-attack

http://www.applicure.com/solutions/prevent-denial-of-service-attacks

https://www.kaspersky.co.in/resource-center/preemptive-safety/phishing-prevention-tips

https://www.idrnd.ai/5-authentication-methods-that-can-prevent-the-next-breach/

https://guardiandigital.com/blog/zero-day-attack

DevOps Basics

What is Devops

What was the need for Devops

Benefits of Devops

Devops Architecture

DevOps Life Cycle and principles

https://www.guru99.com/devops-tutorial.html

https://www.javatpoint.com/devops

https://www.javatpoint.com/devops-lifecycle

AIOps Basics

What is artificial intelligence and machine learning

Applications of machine learning

AIOPS Basics

Benfits of AIOPS tools

AIOPS Use cases

https://www.simplilearn.com/getting-started-with-aiops-guide-pdf

https://www.ibm.com/cloud/learn/aiops

https://www.bmc.com/blogs/what-is-aiops

https://www.moogsoft.com/resources/aiops/guide/everything-aiops/

https://tutorials.one/aiops/

Shift Management

What is Devops

What was the need for Devops

Benefits of Devops

Devops Architecture

DevOps Life Cycle and principles

https://www.researchgate.net/publication/275637555_Shift_Planning_and_Scheduling_For_IT_Service_Operations_Management

Soft Skills and problem solving

Root Cause Analysis

Fish Bone Diagram

Pareto Analysis

5 whys

https://www.greycampus.com/blog/quality-management/how-do-you-determine-the-root-cause

https://www.practiceaptitudetests.com/situational-judgement-tests/