ITIL Foundations
ITIL Foundation V4
ServiceNow Basics ITSM Tools
Incident Management,Problem Management
Incident States
Creating/Updating incidents
https://docs.servicenow.com/bundle/london-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html
Cloud Basics
What is cloud Computing
Benefits of cloud computing
Cloud Service Providers
Cloud Service Models
Deployment Models
https://www.javatpoint.com/cloud-computing-tutorial
https://www.javatpoint.com/types-of-cloud
https://www.javatpoint.com/cloud-service-models
Cyber Security Basics
Introduction to cyber security
User authentication methods
Common types of cyber attacks
Work from home - Best practices
https://www.javatpoint.com/cyber-security-introduction
https://www.cisco.com/c/en_in/products/security/common-cyberattacks.html#~types-of-cyber-attacks
https://www.globalsign.com/en/blog/what-is-a-man-in-the-middle-attack
http://www.applicure.com/solutions/prevent-denial-of-service-attacks
https://www.kaspersky.co.in/resource-center/preemptive-safety/phishing-prevention-tips
https://www.idrnd.ai/5-authentication-methods-that-can-prevent-the-next-breach/
https://guardiandigital.com/blog/zero-day-attack
DevOps Basics
What is Devops
What was the need for Devops
Benefits of Devops
Devops Architecture
DevOps Life Cycle and principles
https://www.guru99.com/devops-tutorial.html
https://www.javatpoint.com/devops
https://www.javatpoint.com/devops-lifecycle
AIOps Basics
What is artificial intelligence and machine learning
Applications of machine learning
AIOPS Basics
Benfits of AIOPS tools
AIOPS Use cases
https://www.simplilearn.com/getting-started-with-aiops-guide-pdf
https://www.ibm.com/cloud/learn/aiops
https://www.bmc.com/blogs/what-is-aiops
https://www.moogsoft.com/resources/aiops/guide/everything-aiops/
https://tutorials.one/aiops/
Shift Management
What is Devops
What was the need for Devops
Benefits of Devops
Devops Architecture
DevOps Life Cycle and principles
https://www.researchgate.net/publication/275637555_Shift_Planning_and_Scheduling_For_IT_Service_Operations_Management
Soft Skills and problem solving
Root Cause Analysis
Fish Bone Diagram
Pareto Analysis
5 whys
https://www.greycampus.com/blog/quality-management/how-do-you-determine-the-root-cause
https://www.practiceaptitudetests.com/situational-judgement-tests/
